Contact Numbers for Railroad Related Issues

The phone numbers shown below are for the railroad companies that operate rail lines withing the City of Marion.  Please contact the appropriate railroad in the event of railroad related emergencies or other general problems associated with railroad operations.  When calling, please have as much information as possible available, such as what the exact problem is, the specific crossing location (including crossing number if possible), date and time that problem occurred, and the number of the locomotive if possible.

 

CSX owns and operates a portion of the tracks that run through the City of Marion. CSX locomotives are generally dark blue with yellow detailing including the “CSX” lettering on each side of the locomotive.   

 

1-800-232-0144 This toll-free number is listed on the CSX website and posted on the flashing lights at each crossing. It should be utilized in the event of CSX railroad emergencies, such as derailments, vehicle-train collisions, vehicles stuck on tracks, blocked crossings, trespassers on railroad property, theft, vandalism, and malfunctioning grade crossing signals and gates.

 

1-877-835-5279 (1-877-TELL-CSX) This toll-free number should be used to report non-emergency CSX railroad operational problems, such as unnecessary or excessive horn usage, stopped trains with idling engines, grade crossings with uneven pavement surfaces, and other general concerns. Information can also be reported online via TellCSX.  (https://www.csx.com/index.cfm/about-us/contact-us/tellcsx/?ci=2&ii=1)

 

Norfolk Southern Railroad owns and operates a portion of the tracks that run through the City of Marion. Norfolk Southern locomotives include their “NS” logo painted in white on each side with a black stallion embedded in the logo.

 

1-800-453-2530 This toll-free number is listed on the Norfolk Southern website and posted on the flashing lights at each crossing. It is to be utilized in the event of Norfolk Southern railroad emergencies, such as derailments, vehicle-train collisions, vehicles stuck on tracks, blocked crossings, trespassers on railroad property, theft, vandalism, and malfunctioning grade crossing signals and gates.

 

1-800-453-2530 This toll-free number should be called to report non-emergency Norfolk Southern railroad operational problems, such as unnecessary or excessive horn usage, stopped trains with idling engines, grade crossings with uneven pavement surface and other general concerns.

 

If you feel that a railroad company has not been properly responsive to your concerns, please contact the Federal Railroad Administration (FRA), which is the agency responsible for overseeing railroad safety and operations.

To report concerns regarding Norfolk Southern crossings, contact the FRA at 1-800-724-5990. For concerns relating to CSX crossings, the FRA can be reached at 1-844-916-3648.

 

Information regarding blocked crossings can also be submitted to the FRA through their Blocked Crossings Incident Reporter.  (https://www.fra.dot.gov/blockedcrossings/)

 

Rail crossings in the State of Ohio are regulated by the Transportation Division of the Public Utilities Commission of Ohio (PUCO). The railroad page of the PUCO website contains information on rail crossings, statistics, reports, and more. Click here to access the PUCO Railroad Page.