Resident Notice Regarding Utility Bill Pay

The City of Marion has become aware of a third-party online bill pay website ( that has set-up pages listing a large number of cities/agencies/companies that they are accepting payments on behalf of.  The City of Marion has been placed on this list by Doxo, however DOXO IS NOT THE THIRD-PARTY BILL PAY VENDOR USED BY THE CITY OF MARION.  The City of Marion has no contract or affiliation with this company.

After checking, it appears that is a service that claims to help consumers manage billing statements/payments to various companies.  Payments being collected through the website are being made to Doxo NOT the City of Marion.  Furthermore, may charge customers extra fees and the City of Marion has no control over when (or if) payments made through the site will be received which could result in late payments being applied to city utility accounts.

More information with reviews and complaints for Doxo are available through from the Better Business Bureau (BBB).  Click here to be directed to the BBB website.

As a reminder, the City offers the following options for making payments:
1.   Online Payments
  Submit payment through the third-party payment service provider approved by the City of Marion.  Link provided at
2. Direct Payment (auto pay)
  Monthly bill amount electronically withdrawn from customer’s checking or savings account.  If interested, contact Utility Billing Department for additional information.
3. Mail Payment to:
  City of Marion, Utility Billing Department, 233 W. Center St., Marion, OH 43302
4. Pay In-Person
  Drop payment off at the Utility Billing Department located at City Hall.  Department Hours are Monday through Thursday, 9:00 am – 4:00 pm and Friday 9:00 am – 2:00 pm.
5. Drop Box
  A locking drop box is located at the front of City Hall inside the double doors to your left as you are entering the building. Cash payments are not to be placed in the drop box.
6. Pay by Phone
  Credit and debit card payments are accepted over the phone.  However, all credit and debit card transactions will incur an additional $3.00 fee.